Trilogy Group: Survey Detail

Mail Order Survey

Which are the company's main areas of priority for a software system to help run the business?

Processing sales orders quickly

1

2

3

4

5

*

Answering customer services enquiries promptly

1

2

3

4

5

*

Taking gift orders (delivery to separate address)

1

2

3

4

5

*

Personalising the Company's products

1

2

3

4

5

*

Loyalty points / “club” for regular customers

1

2

3

4

5

*

Segmenting and exporting contacts for e-mails

1

2

3

4

5

*

Segmenting and exporting contacts for direct mail

1

2

3

4

5

*

Tracking and analysing marketing for profitability

1

2

3

4

5

*

Streamlining stock/inventory purchasing

1

2

3

4

5

*

Web site integration

1

2

3

4

5

*

EPOS integration

1

2

3

4

5

*

Selling products under multiple brands

1

2

3

4

5

*

Using Microsoft based software technology

1

2

3

4

5

*

Creating ad hoc reports

1

2

3

4

5

*

Handling B2B and B2C Transactions

1

2

3

4

5

*

Are there any other business areas which are important to you but not included above?

Other business areas or issues:

We would appreciate some information about yourself, the company's size, plans and other contacts, if appropriate.

How many orders does the company process per day?

Less than 100

100 to 500

500 to 1000

1000+

*

What percentage of the company's turnover is via the web?

Less than 10%

10% to 30%

31% to 60%

Greater than 60%

*

How many people work in the company?

Less than 10

10 to 50

51 to 250

Greater than 250

*

Is the company looking to upgrade its business systems?

Immediately

In 1 years time

More than 1 year

*

Contact Details

Name

*

Position

*

Company

*

E-mail Address

*

Phone Number

If it is not you, who would be the best person to discuss the systems in the company?

Name

E-mail Address

Subsriptions

Please select from our available subscription options

I would like to know more about Trilogy software

I would like to remain on the Trilogy mailing list (maximum of four mailings in a year)

I do not wish to be on Trilogy’s mailing list